lets talk candles

Why fundraise with us:

• 40% Profit Margins – Your organization will receive 40% of all sales.
• Hand Poured Candles – All of Maddison Avenue Fundraising Candles are hand-poured in Charleston, IL, USA.
• Made to Order – To ensure a fresh, quality product we make your fundraising candles when you place your fundraising order.
• Supporting Local Farmers – Soy wax is simply a vegetable wax made from the oil of soybeans. After harvesting, the soybeans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated.

What we do:

We are a fully sustainable company offering high-quality, handmade, soy candles. We are located in the heart of soybean country, Charleston, Illinois.

Since all of our products are made from renewable resources, it is not only great for the environment, but also the individual benefits with a cleaner burn and a longer candle life expectancy.

What is Soy Wax?

Soy wax is simply a vegetable wax made from the oil of soybeans. After harvesting, the soybeans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated. The hydrogenation process converts some of the fatty acids in the oil from unsaturated or saturated. This process dramatically alters the melting point of the oil, making it a solid at room temperature. The leftover bean husks are commonly used as animal feed. The US grows the vast majority of the world’s soybeans, primarily in Illinois, Iowa, and Indiana.

How is it used?

Soy wax is used by candle makers in many different ways. It can be used straight as in our Soy wax, blended with other natural oils, or mixed with paraffin to form a para-soy blended wax.

What are the benefits?

The greatest advantage of soy wax is that it is completely renewable! While the global reserves of oil shrink and paraffin prices increase, the only limit to the supply of soy is how much we choose to grow. The soy wax that you buy from SCS today was likely in the ground less than a year ago. And chances are that same field is growing more soybeans for the soy candles to be made in the future.

In addition to sustainability, a well-made soy candle will burn cleanly and slowly, much to the delight of consumers. While the performance and beauty of soy candles speak for themselves, soy wax is truly a marketer’s dream. If you are making soy candles, you can market them as eco-friendly, renewable, American-grown, sustainable, and carbon neutral; the list goes on and on.

Soy Candle Safety

Thank you for choosing Maddison Avenue Candle Company for your soy candle needs. Handcrafted from 100% soy wax (made from soybean oil), our soy candles are a renewable, biodegradable resource. Please follow these helpful hints to ensure maximum safety and enjoyment of your clean burning soy candle.

Our container candles are designed to burn 1 hour per inch in diameter. Approximately 3 hours for each lighting.

At each lighting, burn your soy candle until the melt pool reaches the edges of the glass. This is usually around 3 hours. Keep the wick trimmed to 1/4″, which means you may have to extinguish it during the burn. Before re-lighting, make sure to trim your wick. If you do not burn your soy candle until it gets a full melt pool, you will not achieve a good fragrance throw, meaning the candle will not smell as good.

If during the burn the wick gets too big, simply extinguish the candle, trim the wick to 1/8″ and relight. This is usually caused by drafts.

On the other hand, if your melt pool does not get to the edge of the glass in 3 hours, DO NOT trim the wick as much or try burning the candle a little longer. Avoid tunneling by burning your candle until the melt pool gets to the edge of the glass. If your candle is burning to one side simply adjust your wick by gently pushing towards the opposite side of the candle using a wick dipper.

Stop burning the candle when 1/2 inch of wax remains in the bottom. Our glass containers clean easily with soap and water and can be reused. Simply scrape out cooled wax and dispose of it in a garbage container (NOT IN THE SINK – wax will clog your sink).

Before and after burning your candle you may notice an unevenness on the inside of the glass. This is normal and is caused by the wax expanding and contracting with the changing temperatures around them.

Another common occurrence is a white frosting on the top. Sometimes you may even see bubbles around the edges of your melt pool, none of which will affect the performance or safety of your wonderful soy candle. This is simply one of the natural occurrences of natural waxes. Remember that you are helping support America’s Farmers and helping keep a cleaner environment by burning soy candles!

Never leave a burning candle unattended. Extinguish the candle before going to sleep!

Soy Candle Burning Instructions

• A lit soy candle should always be within your sight. Place on a protected, heat-resistant, dry surface, away from anything that can catch fire.
• Never leave a burning candle unattended.
• Never burn a soy candle on or near any object that could be reached by the flame.
• Keep candles out of reach of children and pets.
• As your candle starts to burn down and melt make sure your wick stays centered and does not contact the side of the container to prevent the jar from possibly cracking.
• Read and follow all manufacturer instructions carefully.
• Trim the wick to 1/8 inch each time before burning to prevent smoking and carbon mushrooming.
• Extinguish the flame if it comes too close to the container to keep the container from getting too hot.
• Always burn your soy candle on a stable, heat-resistant surface.
• Keep burning soy candles away from drafts and vents.
• Handle with care; glass containers are fragile. Do not use if the jar is cracked, chipped, or scratched. Do not refill with wax.
• If smoking occurs, check for drafts or high traffic areas, which may cause the flame to flicker and smoke. Also, be sure that the wick is no longer than 1/8″. If it is, extinguish, trim to 1/8″, and relight.
• Extinguish a candle if it smokes, flickers repeatedly, or the flame becomes too high. Cool, trim the wick, and relight.
• Do not allow the flame to touch the side of the jar. The jar may become hot. Handle carefully.
• Keep the wax pool free of wick trimmings, matches, and debris at all times. Keep the wick centered.
• Always burn soy candles in a well-ventilated room.
• Never touch or move any soy candle when the wax is still melted.
• Burn your soy candle until it is melted completely across the top. This will help prevent your soy candle from tunneling (burning down in the center). It does not affect the quality of the candle if some wax is left of the sides. The amount will vary per fragrance and burning conditions.
• To dispose of unwanted soy wax, pour the wax in a trash can or something similar. Please do not pour wax down the drain as IT WILL CLOG YOUR SINK!
• Extinguish your soy candle with a wick dipper if it smokes, flickers repeatedly, or the flame becomes larger than 1″ high. Cool for one hour, trim the wick with a wick trimmer, and relight.
• Prevent possible heat damage to the counter/surface by discontinuing use when 1/2 inch of the wax remains in the container to ensure safety. Only burn in a suitable holder, or on a plate or other fire and heat resistant surface. Do not burn soy candles for more than 3 hours at a time.
• Extinguish carefully before replacing any lid.

Shipping Policy

When will I receive my order?

Our soy candles are hand-poured, hand-labeled, etc. Whether retail or wholesale, all of our products are made fresh for each customer. Nothing is pulled from a shelf! This allows for each of our customers to have a super fresh product and completely customizable for their business. Keeping this in mind, please allow all retail orders 3-5 business days for processing. All wholesale orders are put into a queue of orders – first come, first serve. Depending on the size of the order or the time of year the order is placed will depend on the wholesale turnaround time. We average a 3-week turnaround most of the year, never exceeding 6 weeks.

How much do you charge for shipping?

Our shipping costs are estimated based on the value of each order. Although we have tried to estimate what the cost will be, due to the sizes or weight of the products ordered, your shipping may go over the shopping cart price. After your order is completed and packaged, we will know the additional fees due (if any). Once your order has shipped, you will receive an e-mail giving you your tracking number. Our FREE SHIPPING promotion applies to retail orders only.

All orders placed outside the United States will have additional costs at the time the order is shipped. The shipping cost will be figured after your products are packaged and ready to ship. We will then issue an invoice for the additional shipping fees if any.

How do you ship your products?

We ship using UPS and/or USPS. We try to use the cheapest method for your order. Please remember all shipping fees are non-refundable. By placing an order with our company you are agreeing to these terms.

Maddison Avenue is not responsible for any import tariffs or duties on international orders as those are the customer’s responsibility.

Return Policy

Do You Accept Returns?

On retail sales, the original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”.

Definition of new, unaltered, and unused condition is:

• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order, wholesale order, or a custom order

Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. The customer is responsible for all shipping costs on returns.

Contact Information:
Maddison Avenue Candle Company, Inc.
1504 Madison Avenue
Charleston, IL 61920
info@maddisonavenue.com

What happens if an item arrives damaged?

Maddison Avenue takes great care to ensure your items are protected during shipping. Our employees carefully package every item to minimize damage and/or breakage. Unfortunately, damage can occur during shipping for which Maddison Avenue Candle Company cannot be held responsible. Once orders are shipped from our factory, we do not maintain control over packages and cannot guarantee shipping arrival dates by a postal carrier or the condition of the package and the materials contained within. Damaged or misaligned labels will be replaced.

We are happy to replace your item free of charge, but only after you have filed a claim with UPS (1-800-742-5877) of the damage. All products are insured. UPS will then notify us to remake the damaged products. You will need to contact UPS within 24 hours (no more than 5 days) of delivery. They may want to come inspect the packages so be sure to save all broken pieces in the original box with the original packing materials include. UPS will then contact us to resolve the issue.

This Privacy Policy governs the manner in which Maddison Avenue Candle Company collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.maddisonavenue.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Maddison Avenue Candle Company.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance the User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Maddison Avenue Candle Company collects and uses Users personal information for the following purposes:

• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey, or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to This Privacy Policy

Maddison Avenue Candle Company has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Maddison Avenue Candle Company
www.maddisonavenue.com
1504 Madison Ave., Charleston, IL 61920
931.624.0998
info@maddisonavenue.com