We are a fully sustainable company offering high-quality, handmade, soy candles. We are located in the heart of soybean country, Charleston, Illinois.
Since all of our products are made from renewable resources, it is not only great for the environment, but also the individual benefits with a cleaner burn and a longer candle life expectancy.
Soy wax is simply a vegetable wax made from the oil of soybeans. After harvesting, the soybeans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated. The hydrogenation process converts some of the fatty acids in the oil from unsaturated or saturated. This process dramatically alters the melting point of the oil, making it a solid at room temperature. The leftover bean husks are commonly used as animal feed. The US grows the vast majority of the world’s soybeans, primarily in Illinois, Iowa, and Indiana.
How is it used?
Soy wax is used by candle makers in many different ways. It can be used straight as in our Soy wax, blended with other natural oils, or mixed with paraffin to form a para-soy blended wax.
What are the benefits?
The greatest advantage of soy wax is that it is completely renewable! While the global reserves of oil shrink and paraffin prices increase, the only limit to the supply of soy is how much we choose to grow. The soy wax that you buy from SCS today was likely in the ground less than a year ago. And chances are that same field is growing more soybeans for the soy candles to be made in the future.
In addition to sustainability, a well-made soy candle will burn cleanly and slowly, much to the delight of consumers. While the performance and beauty of soy candles speak for themselves, soy wax is truly a marketer’s dream. If you are making soy candles, you can market them as eco-friendly, renewable, American-grown, sustainable, and carbon neutral; the list goes on and on.
Thank you for choosing Maddison Avenue Candle Company for your soy candle needs. Handcrafted from 100% soy wax (made from soybean oil), our soy candles are a renewable, biodegradable resource. Please follow these helpful hints to ensure maximum safety and enjoyment of your clean burning soy candle.
Our container candles are designed to burn 1 hour per inch in diameter. Approximately 3 hours for each lighting.
At each lighting, burn your soy candle until the melt pool reaches the edges of the glass. This is usually around 3 hours. Keep the wick trimmed to 1/4″, which means you may have to extinguish it during the burn. Before re-lighting, make sure to trim your wick. If you do not burn your soy candle until it gets a full melt pool, you will not achieve a good fragrance throw, meaning the candle will not smell as good.
If during the burn the wick gets too big, simply extinguish the candle, trim the wick to 1/8″ and relight. This is usually caused by drafts.
On the other hand, if your melt pool does not get to the edge of the glass in 3 hours, DO NOT trim the wick as much or try burning the candle a little longer. Avoid tunneling by burning your candle until the melt pool gets to the edge of the glass. If your candle is burning to one side simply adjust your wick by gently pushing towards the opposite side of the candle using a wick dipper.
Stop burning the candle when 1/2 inch of wax remains in the bottom. Our glass containers clean easily with soap and water and can be reused. Simply scrape out cooled wax and dispose of it in a garbage container (NOT IN THE SINK – wax will clog your sink).
Before and after burning your candle you may notice an unevenness on the inside of the glass. This is normal and is caused by the wax expanding and contracting with the changing temperatures around them.
Another common occurrence is a white frosting on the top. Sometimes you may even see bubbles around the edges of your melt pool, none of which will affect the performance or safety of your wonderful soy candle. This is simply one of the natural occurrences of natural waxes. Remember that you are helping support America’s Farmers and helping keep a cleaner environment by burning soy candles!
Never leave a burning candle unattended. Extinguish the candle before going to sleep!
When will I receive my order?
Our soy candles are hand-poured, hand-labeled, etc. Whether retail or wholesale, all of our products are made fresh for each customer. Nothing is pulled from a shelf! This allows for each of our customers to have a super fresh product and completely customizable for their business. Keeping this in mind, please allow all retail orders 3-5 business days for processing. All wholesale orders are put into a queue of orders – first come, first serve. Depending on the size of the order or the time of year the order is placed will depend on the wholesale turnaround time. We average a 3-week turnaround most of the year, never exceeding 6 weeks.
How much do you charge for shipping?
Our shipping costs are estimated based on the value of each order. Although we have tried to estimate what the cost will be, due to the sizes or weight of the products ordered, your shipping may go over the shopping cart price. After your order is completed and packaged, we will know the additional fees due (if any). Once your order has shipped, you will receive an e-mail giving you your tracking number. Our FREE SHIPPING promotion applies to retail orders only.
All orders placed outside the United States will have additional costs at the time the order is shipped. The shipping cost will be figured after your products are packaged and ready to ship. We will then issue an invoice for the additional shipping fees if any.
How do you ship your products?
We ship using UPS and/or USPS. We try to use the cheapest method for your order. Please remember all shipping fees are non-refundable. By placing an order with our company you are agreeing to these terms.
Maddison Avenue is not responsible for any import tariffs or duties on international orders as those are the customer’s responsibility.
Do You Accept Returns?
On retail sales, the original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”.
Definition of new, unaltered, and unused condition is:
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. The customer is responsible for all shipping costs on returns.
Maddison Avenue Candle Company, Inc.
1504 Madison Avenue
Charleston, IL 61920
Maddison Avenue takes great care to ensure your items are protected during shipping. Our employees carefully package every item to minimize damage and/or breakage. Unfortunately, damage can occur during shipping for which Maddison Avenue Candle Company cannot be held responsible. Once orders are shipped from our factory, we do not maintain control over packages and cannot guarantee shipping arrival dates by a postal carrier or the condition of the package and the materials contained within. Damaged or misaligned labels will be replaced.
We are happy to replace your item free of charge, but only after you have filed a claim with UPS (1-800-742-5877) of the damage. All products are insured. UPS will then notify us to remake the damaged products. You will need to contact UPS within 24 hours (no more than 5 days) of delivery. They may want to come inspect the packages so be sure to save all broken pieces in the original box with the original packing materials include. UPS will then contact us to resolve the issue.
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